Personalisation, cancellations and returns

Every print is made to order from your own photographs and details. Nothing here affects your statutory rights.

Your photographs

We check your photographs before we start your artwork. If they aren’t suitable and we can’t agree an alternative, we’ll arrange a replacement photo or a cancellation and refund before production.

Artwork approval and corrections

You approve every design before anything is printed. One consolidated round of corrections is included with each order. If we’ve made a mistake, we’ll always put it right.

Cancelling an order

If you need to cancel, contact us as soon as you can. Because each print is personalised and made to your specification, we can’t accept a change-of-mind return once you have approved your artwork and it has gone to print.

If something is wrong

If your print is faulty, damaged or not as described, contact us with your order number and we’ll arrange a remedy.